Does hosting include remote support for computers?
No. Remote support is treated as a separate service layer with its own commercial structure.
Managed IT support, remote access, and telemetry
Manage remote support, private access, and operational monitoring without bundling everything into hosting.
Digital Dimension can help run remote support with MeshCentral, deploy private remote-access stacks with RustDesk, and operate tracking, telemetry, and remote monitoring with Traccar as separate, modular, clearly scoped service layers.
Buying path
Define the need first and then the right layer
The quote becomes much clearer when you separate whether you need per-device support, a private stack, or monitoring for assets and installations.
- ✓ Managed remote support for endpoints and branch locations
- ✓ Private remote access with separate setup and monthly pricing
- ✓ Tracking, telemetry, and monitoring priced by device count
Remote support
MeshCentral for devices and support
Managed remote access is priced per device or through small business packages, with separate rules for support hours and priority.
- ✓ Remote access from $300 MXN per device per month
- ✓ Managed device from $600 MXN per device per month
- ✓ Small business packages from $3,000 MXN + VAT per month
Private access
RustDesk as separate infrastructure
RustDesk can be deployed as private infrastructure when the client needs its own environment, its own users, and clearer separation from the shared support environment.
- ✓ Setup and monthly service are quoted separately
- ✓ Domain, SSL, monitoring, and server maintenance
- ✓ Licensing and provider costs may be separate
Telemetry
Traccar for tracking, telemetry, and remote monitoring
This is not limited to vehicle tracking. It can operate location, history, alerts, analog inputs, digital inputs, and remote states depending on the available hardware.
- ✓ Tracking and telemetry from $750 MXN + VAT per month
- ✓ Capacity for 1 to 5, 10, 25, or 50 devices
- ✓ Connectivity, hardware, SIMs, and data are priced separately
Separate scope
The monthly service does not automatically cover all surrounding technical work
To avoid ambiguous promises, the quote separates infrastructure, recurring support, and project work whenever they belong to different service layers.
- ✓ Onboarding and remediation may require additional initial work
- ✓ VPS, licensing, hardware, SIMs, and data are not hidden inside the monthly fee
- ✓ Integrations, custom alerts, and major changes are quoted separately
FAQ
FAQ
Are connectivity, hardware, or mobile data included?
No. SIMs, data, hardware, installation, and provider costs are kept separate so the real operating cost remains clear.
How do I know whether I need remote support, a private stack, or telemetry?
If you need endpoint access and support, it fits MeshCentral. If you need your own remote-access environment, it fits RustDesk. If you need location, alerts, or remote states, it fits Traccar.
Remote support, private access, and telemetry with clearer boundaries.
Digital Dimension can help define whether you need managed remote support, private remote-access infrastructure, telemetry, or a combination of these operating layers. Share your device count, private-access need, or the number of units you need to monitor.